Terms of service

Last updated: 10 November 2026

Who we are

Figurefold is run by Lulu Technologies, 502 Smith Ave., Suite 104, Coquitlam, British Columbia, V3J 0H9, Canada (“we”). These terms apply to this website and to the Figurefold service.

Your agreement with us

A company becomes a customer when we agree a plan in writing (an order, a quote or an email) and it is set up. Where that agreement says something different from these terms, the agreement wins.

Your data

Your company owns the data it puts into Figurefold. We use it only to provide, support and bill the service.

To support and maintain the service, our staff can access your company’s copy of Figurefold. Every such access is recorded.

If you leave, we give you a full export of your data, then delete it from our systems within 90 days unless you ask us to keep it longer or the law requires it.

Using the service

• Keep sign-in details safe and give access only to people who should have it.
• Don’t use the service for anything unlawful, or try to break into or overload it.
• You are responsible for the accuracy of what your staff enter and for the decisions you make with it, including tax and accounting filings.
• Services you connect (e-signature, video calls, messaging, AI apps) are governed by their own terms.

Fees and payment

Fees are as agreed for your plan, invoiced in advance and due by the date on the invoice. Prices are before taxes that apply.

If an invoice stays unpaid after we’ve reminded you, we may limit or pause the service until it’s paid. We’ll tell you before we do.

We give at least 30 days’ notice of any price change.

Availability and changes

We work to keep Figurefold running, backed up and secure, but we can’t promise it will never be interrupted. We improve the service over time and will tell you in advance about changes that take something away.

Liability

To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits rights that can’t be limited by law.

Ending

Either of us can end the service with 30 days’ written notice, or as your agreement says.

Law and contact

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there, and the courts of British Columbia decide any dispute.

Questions: bashar@lulutech.ca. If we change these terms, we update the date at the top and tell customers of material changes.

If the Arabic and English versions differ, the English version applies.